Política de reembolso

Return & Refund Policy – Zamvero.com

Last updated: March 3, 2026

Store Information

Online store: zamvero.com
Customer support email: zamvero.help@gmail.com

1. Right of Withdrawal

1.1. If you are a consumer, you have the right to withdraw from the purchase agreement within 14 calendar days from the date you receive the goods, without giving any reason, in accordance with applicable consumer protection laws.

1.2. To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email to zamvero.help@gmail.com before the 14-day period expires.

1.3. The right of withdrawal does not apply to products specified under consumer law exceptions, including but not limited to:

  • Personalized or custom-made products

  • Perishable goods or goods with a short shelf life

  • Sealed hygienic or health-related products that were opened after delivery

  • Sealed items which are not suitable for return once unsealed (e.g., digital media)

2. Conditions for Returns

2.1. Returned items must:

  • Not show signs of use beyond what is necessary to inspect the product

  • Not be damaged due to improper handling by the customer

  • Be properly secured for return shipping

  • Include proof of purchase (e.g., order confirmation)

2.2. We reserve the right to refuse a return or reduce the refund amount if the product’s value has decreased due to improper use.

3. Return Shipping Costs

3.1. The customer is responsible for the cost of returning the goods unless otherwise agreed.

3.2. We will refund the price of the returned goods as well as the cost of the cheapest standard delivery option available at the time of purchase.

4. Return Procedure

4.1. To initiate a return, please email zamvero.help@gmail.com and provide:

  • Order number

  • Full name

  • Contact details

  • Statement of withdrawal from the contract

4.2. After receiving your request, we will provide the return shipping address via email.

4.3. The goods must be returned within 14 days from the date you notify us of your withdrawal.

5. Refunds

5.1. Refunds will be processed within 14 days from the date we receive the returned goods or proof that they have been sent back (whichever occurs first).

5.2. Refunds will be issued using the same payment method used for the original transaction unless you expressly agree otherwise.

5.3. We may withhold the refund until we have received the goods or proof of return.

6. Complaints & Defective Products

6.1. If a product is defective, you have the right to file a complaint in accordance with applicable warranty and consumer protection laws.

6.2. Complaints must be submitted via email to zamvero.help@gmail.com.

6.3. The complaint should include:

  • Order number

  • Description of the defect

  • Contact details

  • Photos of the defect (if possible)

6.4. Complaints are reviewed within 14 business days of receiving a complete submission.

7. Product Safety & Recalls

7.1. If a product is found to pose a safety risk, we will take appropriate action in accordance with applicable product safety regulations (including GPSR where applicable).

7.2. Customers will be informed via email about the recall procedure and further steps.

7.3. Product safety concerns should be reported to zamvero.help@gmail.com.

8. Final Provisions

8.1. We reserve the right to update this Return & Refund Policy at any time. The current version is always available at zamvero.com.

8.2. Changes to this policy do not affect orders placed before the effective date of the update.